Parent FAQ

What’s the difference between an agency and Nannies Australia?
Nannies Australia is a premium online forum and an interactive database of babysitters, nannies and families looking to hire.

Our platform is designed to help you find, connect and hire any childcaring service you may need. We are a fully independent, Australian run platform where you can post, browse and chat with families and carers in your local area, all in one place.

Nannies Australia’s top priority is safety and positive customer experiences, which is why all our nannies, babysitters and families that appear on the site are verified, to ensure you’re speaking to real people offering real job prospects.

Signing up to Nannies Australia means you are in charge of your profile and your search for the perfect nanny for you. Our services differ from an agency because we are not a third-party service, we provide a platform to help you find the nanny you’re looking for, and you are in charge of the rest.

How does Nannies Australia work?
All you need to do to get started is sign up to our platform.

Since Nannies Australia is a completely safe and client focussed website, you can guarantee the all the best services. Just sign up to get started, and then you can start putting together your profile and posting your job ads.Signing up to our service will allow you to:

  • Make a profile
  • Search other profiles
  • Post job ads and receive responses
  • Message and contact other users
How much does it cost to be on your site?
Setting up a profile with Nannies Australia is fast and easy. For families, there is a one-off subscription fee of $65, and then it’s $10 a month. This will give you comprehensive access to the platform’s services, plus complete client support whenever you need it.

All jobs advertised are 100% COMMISSION FREE.

How do I change or cancel my subscription?
You have full control of your subscription and your profile. If you wish to make any changes to your subscription, all you need to do is access your profile, located at the top-right hand of the screen.

Use the dropdown menu to select ‘My Account’, and scroll right down to the bottom of the page where you can see your payment details, and select the option to ‘Cancel My Account’.
If you have any issues you can shoot us an email at [email protected] and our customer service team will get back to you as soon as possible.

Is your website safe?
Our website is completely safe. We make sure to verify all of our users including parents and families, nannies, Au Pairs and house managers. These verifications will be confirmed by correct credentials such as a Working with Children’s check and a verified Police Check, and also by identification, past employment history and references and secure payment systems.

You will only be able to access and be accessed by verified users on this site. Your correspondence through our message centre is secure. We do not disclose any addresses or mobile numbers on the site.

How can I contact Nannies Australia?
We are an Australian company based in Melbourne, Vic. You can contact us via our enquiry page or email us on [email protected] and one of our excellent customer service team will be in touch.